Depending on how you interact with us, we may collect:

• Your name, telephone number and other contact details you provide.
• Appointment requests, booking details and messages.
• Health information you choose to share, such as symptoms, medical history, reports and treatment-related concerns.
• Assessment findings, treatment notes and progress records when you receive care.
• Payment and receipt information where relevant.
• Technical information generated when you access the website, such as your IP address, browser type and access logs.

Please share only information relevant to your enquiry or care. Avoid sending identity documents or unrelated medical records unless specifically requested.

We use relevant information to respond to enquiries, arrange appointments, assess your needs, provide and document care, communicate about your treatment, manage payments and maintain the security of our services.

We may also use information to address complaints and meet applicable professional, regulatory or legal responsibilities.

Access to patient information is limited to people who need it for their work. We do not sell your personal or health information.

Where necessary, information may be shared with service providers supporting our website, communications, administration or record storage. Relevant information may also be shared with a healthcare professional involved in your care, with your permission where required.

We may disclose information where required by law or where disclosure is lawfully necessary to address a serious safety concern. We limit disclosures to information relevant to the purpose.

If you contact us through WhatsApp, your messages and contact details are also handled by that platform under its own privacy terms. Other external services you choose to use may have separate privacy policies.

Please consider what you are comfortable sharing through messaging services. You may contact the clinic to discuss another way to provide sensitive information.

Our messaging channels are not emergency services and may not be monitored continuously.

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We use reasonable safeguards appropriate to the sensitivity of the information we hold. However, no online communication or storage system can be guaranteed completely secure.

Some external providers may process or store information outside Pakistan. The services we use and the information shared with them should be considered when choosing how to communicate with us.

We retain information for as long as reasonably necessary for its purpose, including continuity of care and applicable recordkeeping obligations. When information is no longer required, we arrange secure disposal or anonymisation as appropriate.

You may contact us to request access to your information, correction of inaccurate details or clarification about how it is used. You may also request deletion or ask us to stop optional communications.

Some clinical or administrative records may need to be retained for professional or legal reasons. We will explain any relevant limitation. We may need to verify your identity before providing records or acting on a request.

When providing care to children, we collect relevant information from a parent, legal guardian or another appropriately authorised person, as applicable. We consider the child’s privacy and involve them in discussions in a manner appropriate to their age and understanding.

Permission for clinical photographs or recordings is handled separately from permission to publish them. We will seek specific permission before using identifiable patient photographs, videos, testimonials or treatment stories for publicity.

Declining publicity does not affect your access to care.

We may update this policy when our services or information-handling practices change. The latest version will appear on this page with its updated date. Where appropriate, we will provide additional notice of significant changes.