Our website provides general information about physiotherapy, conditions and clinic services. It does not provide an individual diagnosis or replace an assessment by an appropriate healthcare professional.

Information about a treatment does not mean that it is suitable for every patient. Recommendations depend on your symptoms, medical history, assessment findings and preferences.

Browsing the website or sending an enquiry does not, by itself, establish an ongoing treatment relationship.

An appointment request is confirmed only when the clinic confirms the booking. Availability may vary according to the service required and the appropriate clinician’s schedule.

Please provide accurate contact details and let us know if you need assistance with access, communication or attending your appointment.

Messages may not receive an immediate response. Do not rely on website enquiries or WhatsApp messages for urgent medical care.

Your first appointment may include a discussion of your concerns, relevant medical history and a physical assessment. We will explain the proposed treatment, its expected benefits, important risks and reasonable alternatives.

You may ask questions, decline a technique or withdraw consent to further treatment. Agreeing to these website terms does not replace informed consent for clinical care.

If your needs require medical investigation or care beyond the clinic’s available expertise or facilities, we may recommend referral to another professional or service.

Please provide relevant and accurate information about your health, including medication, previous surgery, injuries and any changes in symptoms.

Tell your physiotherapist if an exercise or treatment causes unexpected symptoms, feels uncomfortable or is difficult to follow. Ask for clarification if you are unsure about advice or home exercises.

Patients, accompanying visitors and staff are expected to treat one another respectfully.

Please contact the clinic for current fees. Applicable charges and payment arrangements will be explained before you agree to a service.

If a package or promotional offer is available, its included services, validity, payment conditions and any cancellation or refund arrangements will be explained before purchase.

Purchasing a package does not guarantee a particular clinical outcome or remove your right to decline further treatment.

Please notify us as early as possible if you cannot attend or need to reschedule. Late arrival may affect the time available for your appointment.

Any cancellation charge, deposit condition or refund restriction must be communicated before you agree to the relevant booking or purchase. These website terms do not create an undisclosed cancellation fee or blanket no-refund policy.

If the clinic needs to change a confirmed appointment, we will contact you to discuss an alternative and address any payment already made for the affected service.

Responses to physiotherapy vary. Progress can depend on the condition, its severity, general health and other individual circumstances.

We do not guarantee a cure, a fixed recovery time or a specific number of sessions. Treatment goals and progress will be reviewed, and the plan may be adjusted when appropriate.

For children, consent and involvement of a parent or legal guardian will be arranged as appropriate. We also involve the child according to their understanding and comfort.

Where an adult needs support with communication or decision-making, suitable arrangements will be discussed while respecting their dignity, preferences and applicable requirements.

Personal information is handled as described in our Privacy Policy.

Using the website or accepting these terms does not give blanket permission to publish your information, use your image or send promotional messages.

Website text, branding, graphics and other materials belong to the clinic or their respective owners or licensors. You may view and share links for personal use. Reproduction or commercial use requires permission unless otherwise permitted by law.

Links to external websites are provided for convenience. Their content, availability and privacy practices are managed by their respective operators.

You must not misuse the website, submit deliberately false or harmful material, attempt unauthorised access or interfere with its operation.

We aim to keep information accurate and the website available, but errors or interruptions may occur. Please confirm appointment availability and other time-sensitive details directly with the clinic.

Nothing in these terms excludes responsibility that cannot lawfully be excluded or limits your applicable patient or consumer rights.

If you have a concern about your care, booking or payment, please contact the clinic so we can review it. This does not prevent you from seeking independent advice or approaching an appropriate authority.

These terms are intended to operate under applicable laws of Pakistan, including relevant requirements in Punjab.

We may update these terms as our services or arrangements change. Updated terms will appear on this page. Changes will not retrospectively alter agreed payment or booking arrangements without an appropriate basis or your agreement.